FAQ
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Drop 001 operates on a limited pre-order window to ensure every piece is cast and finished to spec:
Store Closes: October 2nd.
Production & Freight: Manufacturing takes approximately 15 days, followed by 15 days of transit to our studio.
Fulfillment: Individual orders will be packaged and shipped out between early to mid-November.
Live Updates: We keep you in the loop throughout the entire process. Production milestones and behind-the-scenes progress will be shared daily/weekly via email and on our social media pages.
Once your piece is hand-inspected, packed, and handed off to the courier, an automated tracking email will be sent immediately:
Domestic (US): 3 to 5 business days once dispatched.
International: 7 to 21 business days once dispatched, depending on local customs clearance.
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Because all releases are strictly limited edition, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
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If your piece arrives damaged or defective from transit, email us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We will review it immediately to arrange a replacement if inventory allows, or issue a refund.
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No. Every drop is produced in a strictly capped, numbered run (such as Drop 001 at 100 pieces worldwide). Once an edition is sold out, it is retired permanently and will never be reproduced.
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If you catch an error immediately, email us right away with your order number and updated address. Once a tracking number has been generated or the order has been handed off to the courier, we cannot reroute packages.